Refund & Exchange Policy

Company Error — Within 7 Days

You may return or exchange an item within 7 days of receipt where the fault lies with the company. We cover the cost of the return or exchange.

Accepted Reasons

• The product is below standard
• The product differs from its description on the website
• The product is damaged or unusable
• Accessories or parts are missing or incomplete

• Refunds — issued within 14 working days of receiving the original tax invoice, original receipt and bank account details
• Exchanges — a replacement is provided within 7 working days

Customer Error — Within 14 Days

Where you wish to return or exchange an item because of an ordering mistake, a handling fee applies.

• Return fee — 25% of the pre-VAT product value. Refunded within 14 working days; a new tax invoice is issued for the service charge
• Exchange fee — 10% of the product value. Exchange for the same model or a higher-value item, with the customer paying the difference, within 7 working days

Reservations

• We reserve the right to refuse a return or exchange where the product has been misused
• We reserve the right to change these terms without prior notice